Delete your SynxaPoS account and data

Last updated 28 September 2026

For customers and staff of shops that use SynxaPoS, the ordering and payment system made by Synxa IT Pvt Ltd, including the SynxaPoS Android app (in.synxait.synxapos) and each shop's SynxaPoS web address.

How to ask

1. Email support@synxait.in with the subject Delete my SynxaPoS data. You can send it from any email address.
2. Tell us the mobile number you used, the shop's name (for example, Telangana Meat Mart), and whether you ordered from the shop or work there.
3. We confirm the request with you on that mobile number, so nobody can delete someone else's data.
4. We delete your data within 30 days and write back to say it is done.

What we delete

If you ordered from a shop

• Your name and phone number, from your sessions and from every order you placed.
• Your saved cart and any pending one-time codes.

If you work at a shop

• Your name, mobile number, PIN and role at that shop.
• Your name on orders you took or updated. The orders stay, marked as handled by a removed staff member.

What we keep, and for how long

• Order and payment amounts, items, dates and GST, without your name or phone number, for as long as Indian tax and accounting law requires the shop to keep its sales records.
• Payment notifications from Razorpay, which can include the phone number, email and UPI ID used to pay, for the same legal period, because they are the record that a payment was made. Razorpay keeps its own records under its privacy policy.
• Server logs, which expire on their own after a limited time.

Deleting only some data

You can ask us to remove only part of your data, such as your phone number from past orders or your saved cart, without deleting everything. Say which in your email.

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